Refund policy

Return & Refund Policy

At BeBling, we stand behind the quality of our fine jewelry craftsmanship. If you are not entirely satisfied with your purchase, we are here to assist you through the return and refund process.
30-Day Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
  • Unused and in the same condition that you received it.
  • In its original packaging, including any certificates or authenticity cards.
  • Accompanied by the receipt or proof of purchase.
Return Shipping Fees & Responsibility
  • Defective or Incorrect Items: If the return is due to a manufacturing defect or an error on our part, BeBling will cover 100% of the return shipping costs. Please contact our team at info@bebling.net to receive a prepaid return label.
  • Change of Mind: For all other returns (change of mind, style preference), the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable. We highly recommend using a trackable and insured shipping service, as we cannot guarantee receipt of your returned item.
Non-Returnable Items

Please note that the following items cannot be returned or refunded:
  • Sale Items: Only regular-priced items may be refunded. Items purchased on sale or during promotional events are final sale.
  • Customized or Engraved Jewelry: Any piece that has been personalized or modified at the customer's request is non-returnable.
Refund Process & Timeline

Once we receive your returned item, our quality assurance team will inspect it. We will immediately notify you of the status of your refund after the inspection is complete.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment (e.g., Credit Card, PayPal, Shop Pay).
  • Timeline: You will receive the credit within 5–7 business days, depending on your card issuer's policies.
Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same model, please email us at info@bebling.net.
Contact Us

For any questions regarding your return or to initiate a claim, please contact our Customer Service team:
  • Email: info@bebling.net
  • Phone: +852 5614 6298
  • Legal Entity: BeBling is owned and operated by Jocardy Arts Limited.
  • Business Hours: Monday to Friday, 09:00 – 17:00 (HKT).
  • Business Address: ROOM C 4/F CHEERFUL COMMERCIAL BUILDING 116-118 MA TAU WAI RD HUNG HOM KL HONG KONG
Business Hours: Monday to Friday, 09:00 – 17:00 (HKT).